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Service and Support a Top Buying Factor in U.S. Companies

Today’s companies want to be sure the products they are purchasing, including printers and MFPs, are not only reliable but able to be easily fixed in the event of an issue. This is reflected in Keypoint Intelligence research showing that service and support are the most important buying criteria for selecting a product or vendor—outside of device features.

The Changing Reality of Inkjet Printing

Many office workers have a relatively poor view of inkjet technology in the office, driven by their past experiences with consumer inkjet printers. Indeed, inkjet technology has exhibited deficiencies compared to laser-based technology, including slower speeds, a limited feature set, and more expensive ink. But today’s business inkjet products, designed specifically for the office, are challenging these opinions of inkjet.

Not Your Average Inkjet Printer

Today’s business inkjet printers go beyond the capabilities of home inkjets to provide faster speeds, higher duty cycles, higher paper capacities, and more. This analysis piece will explore different areas in which business inkjet printers are seeing dramatic improvements.

3 Myths of Managed Print Services

There are usually five parts of an MPS strategy: Assessment, Presentation, Implementation, Monitoring, Optimization. Each stage has steps of its own, of course, and each provides an array of benefits. But taking into account the evolution of managed print services and the positive results it can reap not only in the present but also in the future, it’s no wonder the naysayers are always quick to both ignore facts and create fiction.

Taking a Managed Approach to IT Security

The threats to data security and integrity are increasing. Keypoint Intelligence/InfoTrends research indicates that 64% of organizations have been the subject of some sort of IT security breach. This threat is not limited to large corporations. Medium-sized businesses (between 100 and 1,000 employees) are almost as likely to be attacked as large companies (5,000+ employees).
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