Since 1948, Central Business Systems has been both an office technology provider and a communications partner. Our Voice over Internet Protocol (VoIP) and Unified Communications offerings allow us to serve the changing needs of businesses like yours.
VoIP and Unified Communications for Your Business
As remote and hybrid work become the norm across many industries, it's increasingly important to modernize communication for the digital world. To meet these needs and connect your locations, employees, and customers, we offer a variety of VoIP and Unified Communications solutions.
VoIP is a phone communication system that eliminates reliance on copper wires and traditional connections. Instead, VoIP is enabled through your internet connection. Voice communication is sent across the web in the form of encrypted data packets.
Our VoIP services include:
Voice: Place and accept calls from anywhere on any device. Manage work phone numbers, host conference calls, and communicate securely via the internet.
Video Calling: Invite internal or external users to collaborate with your favorite video call software, all integrated into our VoIP offerings.
Answering Solutions: Automatically forward calls to the appropriate department, create digitized attendants, and automatically transcribe voicemails.
Unified Communications is an integrated approach to all your communication and collaboration tools, solutions, and software. We unite everything in one place so your employees have a consistent experience and your customers enjoy easy access to your expertise over multiple channels.
Our Unified Communications services include:
Messaging: From instant chat to asynchronous messaging, we enable communication in ways that make sense for your teams.
File Sharing: Securely share files whenever and wherever necessary. Control access, encrypt data, and collaborate on shared documents.
App Integration: Bring your own communication and conferencing apps. We integrate everything under one cohesive umbrella.
RingCentral: OUR VoIP PARTNER
To offer top-notch technology and world-class service, we've partnered with RingCentral to offer VoIP solutions. RingCentral unites all your communication tools in a single app for a fully integrated experience whenever and wherever you need it.
RingCentral is cloud-based, which means your communication solutions aren't tethered to hardware or other on-premises tools. Instead, you can scale up or down as necessary, moving nimbly in a cloud-enabled environment. You can even use all your favorite devices for remote and hybrid flexibility.
RingCentral enables real-time insights and analytics. Gather data from external communications, improve response times and offerings with quality-of-service reports, and customize alerts and dashboards to fit your company's communication needs.
From Microsoft 365 and Google Workspace to CRM plug-ins and open APIs, RingCentral enables you to integrate your favorite technology in one place.
Benefits of VoIP and Unified Communications
As the world finds new ways to share, communicate, and collaborate, businesses must be ready to adapt to changing expectations. VoIP and Unified Communications enable this and more, creating a long list of benefits:
When you can integrate new apps and remove old ones in minutes, your communication system allows you to be fast, agile, and responsive. You'll always have solutions personalized to meet your needs--which means you can better meet your customers' needs.
Hardware upgrades and maintenance can be expensive. With VoIP and Unified Communications, you'll enjoy a flat rate--and no need to overhaul your on-site technology.
RingCentral boasts 99.999% uptime, enabling you to overcome interruptions and improve efficiency across the board. A more reliable communication system means a more reliable business model.
Don't get left behind. VoIP and Unified Communications help modernize your business, giving you a competitive edge and allowing you to meet high expectations from your industry and customers. Plus, with all these technological solutions in one place, you'll be able to learn from your utilization habits and make targeted improvements.
Improved Employee Experience
Modern employees expect modern experiences. By improving your approach to communication and collaboration, you enable them to get real use out of the apps and technologies they already use--which means you benefit from their expertise and they benefit from a connected work environment.
Empowered Customer Experience
With communication solutions at your fingertips, you're free to customize experiences for every customer. Improve response times, use data and analytics to overcome communication hurdles, and optimize your service with all the latest technological solutions--all thanks to VoIP and Unified Communications.
Get In Touch
At Central Business Systems, we're not just a provider; we're a partner. Our goal is to leverage VoIP and Unified Communications solutions in ways that make sense and work best for your industry, company, employees, and even customers.
We want to build real relationships with your company. Reach out today to find out how our VoIP and Unified Communications offerings can be tailored to fit your needs.